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Voice over IP (VoIP)
VoIP is considered sending voice
services over networks which use the Internet Protocol
(IP). It might be the public Internet itself or public
or private communications networks. VoIP is a
relatively new technology, in relation to regular
circuit-switched phone services, and has several
advantages for businesses, including:
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Financial Savings
There are significant financial savings
on running the network itself. There is
no need to install voice cabling, as the
network infrastructure carries both data
and voice. One infrastructure carrying
both data and voice can be managed,
maintained, and upgraded much more
efficiently than two separate networks
for voice and data. Placing voice over
the IP network means the availability of
new telephone features and management
can be simplified because of the
consolidated equipment. |
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Efficient workplaces
While each network has its own value,
that value is maximized when the two
systems are consolidated. Computer
applications and communications
technologies can be intelligently linked
to streamline the working environment. |
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Reduces numerous networks
VoIP allows organizations to integrate
their telephone, fax, e-mail and other
applications to capitalize on the
benefits of unified messaging. Such a
system can eradicate unnecessary
interruptions while ensuring individuals
always receive information in the most
convenient format wherever they are in
the world. |
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Remote
media options
VoIP offers improved bandwidth
capabilities and makes
video-conferencing a viable and
cost-effective option for discussions
between dispersed team workers. |
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Improve customer relations
An organization can also use VoIP to
enhance relationships with its
customers. For example, converged call
centers, or 'IP contact centers', allow
agents to answer all customer inquiry
mediums, including telephone, e-mail,
fax, web call back, web chat and instant
messaging. Customers appreciate the
flexibility of interacting with an
organization that can handle feedback
from a range of different sources, and
are even more inclined to do business
with those who can offer an integrated
response. |
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