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Employment Opportunities
MCS Office Technologies (MCSOT)
is a turn-key solution provider located in east Central
Illinois. We have been in business since 1997 with
a
goal to provide our customers with the information,
research, products, and services for all computer-related
systems - from the wiring to the servers and software.
MCS focuses on what the “true” customer needs are. We
like to discuss each and every phase of even the
smallest projects to ensure they are quoted
correctly and that the solution we are proposing will be
successful. Many times we are able to come up with
better solutions than what may be in mind by just
discussing all aspects of what the needs are. We not
only provide the consulting for each project, we follow
through with the equipment, software and support to
offer a truly turn key solution.
Our staff is highly motivated and experienced in many
technologies including (but not limited to) Microsoft
server products, HP servers, Cisco switches, and
SonicWall firewalls. We are certified to install
wired and wireless solutions from Cisco, Ubiquiti, and
others.
MCS utilizes a complete service process flow beginning
with a work order system at the time of any support
incident which is not closed until the work is completed.
This allows for an organized and timely support
experience for all customers. We assign specific technicians
to your account, who understand and handle your support needs. This
technician will update our other technicians with specific information concerning
each of his or her customers. This can be useful under
conditions where the primary technician is out on vacation
or otherwise unavailable. Someone at MCS is always aware of
major changes in the environment so that they can
properly support your systems.
We also have an online support form which allows you to
submit a service request just like our technicians create a
work order. This saves you from making a phone call and
you can document all the pertinent information about the
issue you are having. This work order system is
displayed on several service monitors throughout our
company and is sorted by priority.
Our company has a “no pointing fingers” attitude when
working with other vendors that provide part your
systems environment. If there is an issue with something
that is not understood we will work diligently with all
vendors to get the problem identified. Once identified, we can determine
which vendor needs
to make a change. We have dealt with vendors who blame the hardware or the software and
we know how
frustrating it can be. We can
handle all of the discussions between each vendor to get
the issue resolved quickly and diplomatically.
MCS from the beginning has had a motto that will never
change. That is “Service That Makes A Difference.” We
believe we are a step above the competition with
our service record. We know that customers
put a value to service and we will always try to go
beyond your expectations.
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